There is no doubt; the word bumping inside my head in the last year was “Automation”. Automate everything; being obsessed with repeating tasks over time in the IT Operation context is crucial in having success when building a stable and well-thought infrastructure.
But, what is behind process automation, or simply managing IT Operations and configurations?
Illustration: Example of ticket management insights in Splunk when used to collect and analyze such data
My role in past organizations has always been that of a sort of jolly, transversal, with a 360-degree view around what happens in today’s digital agenda. I have preferred to keep a consultancy style while getting my own hands dirty in the developing steps of a typical IT project.
These last two years I have had the opportunity to take part in many processes of transformation in different SMB (Small and Medium Business) handling topics of digitalization, change management, analytics, and data-driven strategies. However, my perception is that of a gap between what these organizations can realistically implement and how they behave to achieve this.